Cancellation & Order Change Policy

Effective Date: August 17, 2026

At Swaggins Farm, many of our products are handmade in small batches, and we work to prepare and ship orders as quickly as possible. Because of this, there is a limited window for cancelling or changing an order.

Order Cancellations

If you need to cancel an order, please contact Swaggins Farm as soon as possible.

Orders may be cancelled for a full refund only if they have not yet been processed, prepared, or shipped.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

Order Changes

If you need to change a shipping address, product selection, quantity, or other order information, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes, but we cannot guarantee that an order can be modified once processing has begun.

Customers are responsible for providing accurate shipping and contact information when placing an order.

Custom or Special Orders

Custom, personalized, made-to-order, or specially prepared products cannot be cancelled once production or preparation has begun.

Local Pickup Orders

Local pickup orders may be cancelled before they have been prepared. Once an order has been prepared for pickup, cancellation or refund eligibility will be determined at the discretion of Swaggins Farm.

Damaged, Defective, or Incorrect Orders

Order cancellation is separate from our policy regarding damaged, defective, or incorrect products.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and, when appropriate, provide a replacement, store credit, or refund.

Contact Us

To request an order cancellation or change, please contact:

Swaggins Farm
Email: admin@swagginsfarm.com
Phone: 435-268-2279

Please include your name and order number so we can locate your order as quickly as possible.